These issues are typically caused by a Firewall program blocking communication between the Game Player and our game servers.

Game Player freezes at 99%:

"An IOErrorEvent occurred while loading the XML File.":

Internet Offline Indicator:

Use the generic instructions below to configure your firewall, use the links for instructions for specific firewalls.

To configure your firewall to play Games on Demand please follow the steps below.

1. Close the Verizon Games Player (right click the Red Dice Icon in the bottom right corner of your screen—next to the clock—and chose Exit).
2. Open your firewall configuration.
   
3. Find the application authorization/program control section and:
• Enable the program gamelauncher.exe (This is the component that makes the EXEtender player run)
• Enable GPlayer.exe (This component is the EXEtender player's browser. It opens on your screen when you launch a title.)


4. Try to play your game again.

Use the links below for Firewall configuration instructions:

Verizon Internet Security Suite
McAfee Security Center
Zone Alarm
Windows OneCare Live
Norton Firewall

Trend Micro Firewall

McAfee Internet Security

If these instructions do not provide any positive results to your issue please use the Contact Support button below.