Error 41 or 109 typically indicates a communication issue between your computer and the game server caused by a firewall.
 
Error 109:


Error 41:


Connection Error:



Use the links below for Firewall configuration instructions:
Verizon Internet Security Suite
Mcafee Security
Zone Alarm
Windows OneCare Live
Norton Firewall


Use the generic instructions below to configure your firewall, use the links for instructions for specific firewalls.

To configure your firewall to play Games on Demand please follow the steps below.

1. Open your firewall configuration.
   
2. Find the application authorization/program control section and:
• Enable the program gamelauncher.exe (This is the component that makes the EXEtender player run)
• Enable GPlayer.exe (This component is the EXEtender player's browser. It opens on your screen when you launch a title.)


3. Try to play your game again.

 

If these instructions do not provide any positive results to your issue please use the Contact Support button below.