Most games require the latest version of Direct X be installed on your system to enjoy the Games on Demand.

The link below is the latest version of Direct X 9, click the link below and follow the onscreen process to update your computer.

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

If the problem persists even after performing the above actions, please contact us.