There are two reasons why you may be experiencing Internet connection problems to the Games on Demand game servers.

Physical connection (e.g. network cable unplugged, etc.)

1. Make sure your computer is connected to the cable modem.

2. Verify that you can browse the Internet.

3. Try to launch the game again.

4. If the problem persists, please go to the "Network Connectivity" section below.

5. Network connectivity

Click here for Specific Firewall Directions


If the problem persists even after performing the above actions, please contact us.